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Alumni Engagement Officer

Vancouver, BC
$61,840 a year
Job Posting

Job ID:

36472


Location:
Vancouver - Point Grey Campus


Employment Group:

Management&Professional (AAPS)

Job Category:

Development Office

Classification Title:

Development Office, Level C

Business Title:

Alumni Engagement Officer

VP/Faculty:

Faculty of Medicine

Department:

Medical Student & Alumni Ctr

Salary Range:

$61,840.00 (minimum) - $74,238.00 (midpoint) - $89,085.00 (maximum)


Full/Part Time:
Full-Time


Ongoing:

Yes


Desired Start Date:

2020/01/20

Funding Type:

Budget Funded




Closing Date:

2020/01/20

Available Openings:

1





Guiding principle: "Midpoint" of the hiring salary range means the individual possesses full job knowledge, qualifications and experience.


This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.




Job Summary

The Alumni Engagement Officer will be a member of the Faculty of Medicine Alumni Engagement team. This position performs constituent service and event management duties requiring independence and judgment to support the Faculty of Medicine Alumni Engagement Unit and the overall Development and Alumni Engagement team.

Duties include developing and executing plans for events and services that promote an appreciation for the lifelong relationship between UBC, the Faculty of Medicine, and its alumni. Providing excellent customer service to our alumni will be a hallmark of the office and the Alumni Engagement Officer will have a key role in delivering this service. Developing relationships with alumni volunteer organizers, committees, and attendees is expected. Building a depth of knowledge on our alumni through research and relationship-building is important and the Alumni Engagement Officer will work closely with leadership and other academic units to share this knowledge.

This position will also contribute to the development of alumni communications. This includes email communications (newsletters & event invites), website maintenance, and social media. The position will provide support to other School and Development & Alumni Engagement unit external relations activities as required.

This position requires a thorough knowledge of the activities undertaken by Alumni Engagement, as well as knowledge of the Faculty of Medicine and University policies and procedures.



Organizational Status

Our Vision: To Transform Health for Everyone.

Ranked among the world's top medical schools with the fifth-largest MD enrollment in North America, the UBC Faculty of Medicine is a leader in both the science and the practice of medicine. Across British Columbia, more than 11,000 faculty and staff are training the next generation of doctors and health care professionals, making remarkable discoveries, and helping to create the pathways to better health for our communities at home and around the world.

The Faculty ¿ comprised of approximately 2,200 administrative support, technical/research and management and professional staff, as well approximately 650 full-time academic and 8,500 clinical faculty members ¿ is composed of 19 academic basic science and/or clinical departments, three schools, and 23 research centres and institutes. Together with its University and Health Authority partners, the Faculty delivers innovative programs and conducts research in the areas of health and life sciences. Faculty, staff and trainees are located at university campuses, clinical academic campuses in hospital settings and other regionally based centres across the province.



Work Performed

    Alumni Engagement
  • Plans events and outreach opportunities for our alumni at our distributed medical program sites and throughout the province (Island, Northern BC, Southern Interior, Lower Mainland) to initiate or partner on events and programs that will give value to our alumni and be of benefit to them
  • Plans effective alumni engagement programs and outreach to all our alumni across the Faculty (MD, medical resident alumni, allied health alumni, basic & life science alumni)
  • Interacts with senior and accomplished alumni identified as ambassadors and advocates for the University
  • Obtains and discloses confidential and sensitive information as appropriate, determining appropriate course of action, resolving details of unusual situations in the absence of established guidelines
  • Continually evaluates events, programs and communications and offers suggestions for improvement for maximum impact and cost-effectiveness
  • Regularly contributes as a member of the Faculty of Medicine Development and Alumni Engagement team
  • Updates web information to reflect current information, programs and offerings
  • Identifies, interviews, and profiles alumni from all the Faculty of Medicine disciplines
  • Publishes alumni stories across various mediums (ie. magazines, press, website, e-newsletter, etc.)
  • Interacts with alumni and development professionals across campus on a routine basis to build partnerships and collaboration


  • Alumni Research and Data Management
  • Develops pipeline of alumni for volunteer roles with alumni UBC. Identifies, researches, and recruits high level alumni volunteers Utilize LinkedIn and various media channels to identify and locate alumni globally
  • Develops and maintains a deep understanding of the University Information Management System (LINKS)
  • Maintains accurate alumni profiles and program information in the University's database in a timely, accurate and appropriate manner
  • Establish, implements and monitor protocols for the alumni relationship management database and generates reports and lists, as required


  • Communications
  • Collaborates on Alumni Engagement Communications Plan under framework of Alumni Engagement Communications Strategy
  • Creates and develops content for all Faculty of Medicine alumni office communications including, but not limited to, alumni e-newsletters, e-blasts, and website content.
  • Responsible for the Faculty of Medicine alumni office social media
  • - Develops partnerships and regularly interacts with communications professionals from across campus to ensure Alumni Engagement communications opportunities are identified and actualized -Articulates Faculty aspirations and needs to alumni UBC team to ensure alignment and maximum impact of resource investments

    Medical Alumni Association (MAA)
  • Faculty of Medicine Representative on the MAA Golf Committee to plan and execute this annual full day event. Lead contact for event venue and responsible for financial planning and reconciliation, sponsor solicitation, player solicitation, golfer registrations, event activities, silent auction, event program, event marketing materials, thank you process and ensuring the success of the event with attention to detail evident in every aspect
  • Works with UBC Medical Alumni Association Board of Directors alumni volunteers and Faculty members to organize activities of the Board and its committees
  • Provides financial management to the MAA and its Board of Directors

  • Other Duties
  • Performs other related duties as required



Supervision Received

Reports to the Associate Director, Alumni Engagement, Faculty of Medicine. This position routinely interacts with Faculty of Medicine staff and with alumni UBC staff, campus and off-campus communities, alumni volunteers and the general public.
The incumbent works independently, under limited supervision. Sets priorities and performs most duties independently, occasionally consulting managers with reference to new or complex problems. The incumbent will have an approved performance plan with semi-annual reviews.



Supervision Given

The incumbent does not supervise other professional staff. May train and supervise student staff and volunteers, as required.



Consequence of Error/Judgement

The Alumni Engagement Officer contributes to the public image of the Faculty of Medicine and ensures that visual, verbal and written communication is professional in appearance and tone. Given that the incumbent will liaise regularly with senior administration, prominent alumni, student leaders, and donors, the Alumni Engagement Officer is expected to exercise judgment, diplomacy, and tact in all interactions. The Alumni Engagement Officer is responsible for the timely and accurate information to be shared with peers. Must respect confidentiality of information handled. Failure to exercise appropriate judgment could increase direct costs, contribute to lost opportunities, damage the reputation of Alumni Relations, the Faculty of Medicine, and/or the University, and result in alienation of students, alumni members and volunteers, university faculty members and officials, and have a negative impact on internal and external relationships.



Qualifications

Undergraduate degree in a relevant discipline. Minimum of 2 years related experience or the equivalent combination of education and experience. Prefer experience in a relationship management environment.
Prefer experience in office procedures, budget management and accounting.
In addition, related experience working with alumni, volunteer coordination, program coordination, student development or other constituent of post-secondary institution or a related field or the equivalent combination of education and experience. Excellent communication skills both verbally and written is critical in this role. Ability to prioritize, multi-task and work effectively under pressure to meet deadlines. Ability to be thorough, accurate, and have a high level of attention to detail. Ability to deal with a diversity of people in a calm, courteous, and effective manner. Ability to prepare and track budgets with an understanding of basic accounting principles. Ability to develop and maintain cooperative and productive working relationships. Ability to exercise tact and discretion when handling sensitive and/or confidential matters. Ability to analyze problems, identify key information and issues, and effectively resolve. Ability to provide quality service in a courteous and solutions-oriented manner. Comfortable interacting with senior community members, university leaders, prominent alumni as well as students. Ability to work effectively independently and in a team environment. Ability to follow directions. Excellent computer skills - proficient in MS Office. Ability to work in (edit: Adobe Creative Suite) is an asset. Proficiency with online communication tools is an asset. Ability to contribute to the overall success of the organization while meeting individual performance requirements. Some evening and weekend work required.





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Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.