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Business Data Analyst

Vancouver, BC
$72,128 a year
Job Posting

Job ID:

36536


Location:
Vancouver - Point Grey Campus


Employment Group:

Management&Professional (AAPS)

Job Category:

Student Management

Classification Title:

Student Management, Level C

Business Title:

Business Data Analyst

VP/Faculty:

VP Academic & Provost

Department:

Sched, Records & Systems Mgmt

Salary Range:

$72,128.00 (minimum) - $86,587.00 (midpoint) - $103,910.00 (maximum)


Full/Part Time:
Full-Time



Desired Start Date:

2020/02/10

Job End Date:

2021/09/30

Funding Type:

Budget Funded




Closing Date:

2020/01/22

Available Openings:

1





Guiding principle: "Midpoint" of the hiring salary range means the individual possesses full job knowledge, qualifications and experience.





Job Summary

The Business Data Analyst (BDA) plays an important role in leading Student Systems Management's Operational Reporting service, supporting Enrolment Services' data analysis, reporting, and analytic needs, and actively engaging in student system projects and initiatives from a data and reporting perspective. The BDA leads high-level requirements gathering and analysis of complex data, reporting and analytic requests impacting operational processes and the family of enterprise Student Information Systems.
The BDA plays a critical role in ensuring alignment across, and with, operational functions and strategic IT initiatives while promoting best practices in the appropriate use and safeguarding of personal information. The BDA is a liaison; building and managing strong working relationships with business units and stakeholders, both internal and external to Enrolment Services (ES), including UBC IT teams. The BDA is called upon to collaborate with all levels of staff at the university, both technical and non-technical as well as provide guidance to ES business stakeholders in the participation and direction of data analysis and reporting projects. The BDA also actively engages in projects; participating in discovery, analysis, design, testing, and quality assurance.



Organizational Status

The Business Data Analyst, reports to the Associate Director, Student Systems Management. The Business Data Analyst interacts with all levels of staff across units within Enrolment Services and other academic and service units across the campus, including UBC IT, to provide service and support in identifying, analyzing and shepherding data, reporting and analytic requirements. The Business Data Analyst may coordinate, provide direction and/or assign work to staff when necessary.



Work Performed

    Operational Reporting
  • Manages, analyzes, and plans requests from faculties and service units for data access, reporting and analytics;
  • Provides leadership and guidance to Student Systems Management's Operations Team for data and reporting related inquiries and requests;
  • Using in-depth knowledge of the Student Information System's data architecture, data definitions, other available data sources, and an understanding of all registrarial functions, guides the business stakeholders in determining and articulating their business needs and how data-supported reporting and analytics can be a benefit to them;
  • Works with the Office of the CIO (Enterprise Data Governance), Privacy Matters @ UBC, and UBC IT (Development and Sustainment Services) to steward stakeholders through the data access and reporting request process
  • Communicates business issues on behalf of multiple stakeholders; communicates solution proposals, resource estimates and scoping assumptions back to stakeholders and involves stakeholders in discussions as appropriate;
  • Evaluates and reviews access permissions to data and reports in accordance to acceptable business use, university policy, legislative requirements and best practice;
  • Actively promotes best practices in the security and privacy of personal information and student data;
  • Keeps up to date on privacy legislation and information security policy and requirements of the university.
  • Data Analysis, Reporting & Analytics
  • Leads data analysis, reporting and analytics projects;
  • Actively engages with stakeholders to capture business needs and to document requirements
  • Works independently or in collaboration with partners (e.g. Enterprise Data Governance, PAIR, Development and Sustainment Services, etc.) to design and develop reports, perform analysis, or deliver dashboards to stakeholders;
  • Monitors project progress including providing direction, advice, training and feedback to project participants;
  • Maintains a balanced perspective of project progress and challenges; negotiates deliverables and timing across multiple stakeholders; manages stakeholder's expectations during high stress problem/crisis situations and keeps relevant parties focused on the primary objectives and critical tasks at hand;
  • Designs, develops and delivers reports and statistics to the University community.
  • Student Systems Support
  • Actively engages in systems projects with Business Solutions Analyst, acting as a primary representative for student data; recommends and participates in required data analysis, provides guidance to Enrolment Services business stakeholders in participation and direction of systems implementations efforts and acts as subject matter expert, as appropriate;
  • Coordinates testing of developments and/or improvements to the Student Information System and ensures quality assurance from a data perspective;
  • Understands and applies technology roadmaps for key data and reporting infrastructure that are critical to the business;
  • Keeps up to date with new technologies and leverages them to recommend and provide creative solutions for staff.
  • Other Duties
  • May represent the Associate Director on committees or at meetings;
  • Performs other related duties as required.



Supervision Received

Reports to the Associate Director, Student Systems Management. Works independently with minimal supervision. Exercises initiative and sound judgment in making decisions. Works in collaboration with other senior University staff.



Supervision Given

Provides leadership, direction and guidance to staff on project teams, as required.



Consequence of Error/Judgement

The BDA is a representative of ES and liaises with ES staff and various members of the university community including UBC IT, faculties and service units. This is a highly visible position, which has continuous contact with Enrolment Services staff and a very diverse university and public community. Projects coordinated by the incumbent will directly impact faculty, staff and student relationships with UBC and the outside community.
Failure to adequately involve stakeholders could result in ineffective design of reports to support business operations or the ineffective use of available reports resulting in unnecessary work by faculty, staff and administrators. The success of these projects directly impacts the recruitment, retention, and administration of students at both UBCV and UBCO and service delivery levels by faculty, staff and administrators. A thorough understanding pertaining to privacy legislation, policies and data security is required to adequately ensure the appropriate levels of security are met. Unless adequate management and monitoring take place, the integrity of the security of the SIS and student records would be jeopardized resulting in non-compliance and negative legal and reputational consequences for the University.
This position also carries responsibility for facilitating the testing of new and existing reports. A thorough understanding of the Student Information System's complex data structure and definitions are required to adequately identify possible problems. Unless adequate testing takes place, problems can occur once in production, again reflecting negatively on Enrolment Services and, ultimately, the University's customers and clients.



Qualifications

Undergraduate degree in a relevant discipline. Minimum of four to five years of related experience or the equivalent combination of education and experience. Experience preferably in a post-secondary student service environment. Proven experience working with end users, preferably in a leadership or facilitative capacity, to perform requirements gathering and data analysis. Demonstrated ability to build, manage and maintain high-quality and productive relationships across cultural difference. Works in a collaborative and inclusive manner, fostering equitable experiences and a respectful environment for all staff. Experience with formulating recommendations on reporting strategies to support business unit goals. Demonstrated experience, including knowledge of principles, tools and best practices of data analysis and project management. Background or previous experience working in IT preferred. Experience developing and writing online documentation an asset. Knowledge of current UBC administrative and student processes an asset. Knowledge and experience with standard PC software and a demonstrated ability to learn new software quickly. Ability to learn and interpret complex business needs and understand how analytics can be used and applied to support business needs. Effective communication and interpersonal skills, including the ability to develop strong working relationships and interact with all levels of personnel. Demonstrated ability to effectively communicate and interact with empathy, understanding and, respect of diverse and divergent perspectives and behaviours. Excellent analytical, problem solving, planning and organizational skills. Ability to work under pressure and produce measurable results. Ability to exercise diplomacy and demonstrate a flexible attitude. Recognizes and addresses personal and institutional assumptions and behaviours that create barriers to inclusion.





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Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.