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Library Client Service Associate

Kamloops, BC
Application Restrictions
Open to both Internal and external
Job Type
Support Staff (CUPE)
Posting In effect from
Closing Application Date
Closing date for internal CUPE applicants
Internal CUPE applicants must submit their application by 4pm on the “closing date for internal CUPE applicants” for their Seniority to be recognized. If the position is still open after that date they will be considered alongside external applicants.
Applications will be reviewed commencing the “closing date for internal CUPE applicants” and may continue until the position is filled
Full/Part Time
Full Time
Support Type
Anticipated Start Date
Position End Date (If Applicable)
The Hours of work are subject to change depending upon departmental requirements
The hours of work will be Monday to Friday, 7 hours a day, 8:30 am to 4:30 pm
Schedule Description
Hours varied and rotating. Subject to, 7 hours a day, 8am to 5pm. May include evenings and weekends.

LDsports 注册In keeping with the TRU Library Services mission, all Library employees strive to use information resources and technologies to support the diverse teaching and learning environment of Thompson Rivers University. Under the direction of functional area Librarians, and in coordination with the Manager, Client Services & Library Facilities, Library Client Service Associates (CSA) provide service within a wide range of Library functional areas.

LDsports 注册Library CSAs continually develop and utilize excellent interpersonal and information technology skills to be a contributor to the smooth operational running of Library service points; both in person and remotely, and model exemplary client service attitudes, contributing to an overall climate of collegial interaction and professionalism.

LDsports 注册Library CSAs provide excellence in the provision of information services (reference and circulation) along with cataloguing, material processing, DROL/interlibrary loans, acquisitions, stacks maintenance and/or other library services as assigned.


  • Provides high quality reference and research assistance, to local and distance users, in multiple modalities and settings using a wide range of resources in varying formats.
  • Contributes to core Library functions such as access and information services support, cataloguing and metadata creation, resource acquisitions, material processing, interlibrary loan and document delivery functions, shelving and stacks maintenance and organization of Library materials using a variety of resources and tools. Maintains and updates Library Services web pages and web resources; maintains and troubleshoots access to resources in all formats (print and electronic); updates and maintains instructional/information resource pages using appropriate technologies and applications such as LibGuides.
  • Works collaboratively and collegially with colleagues within the library and across campus to maintain high levels of work quality, a respectful work environment, and to support superior services to library users.
  • Works collaboratively and collegially with functional area Librarian(s) and Library Administration as needed to participate in strategic planning, assessment, development and improvement activities in a team environment in all areas of Library Services.
  • Supports assessment activities related to library services and library resource use in coordination with functional area Librarian(s) and/or Library Administration.
  • Participates in Library Services communication and outreach efforts through social media, web page and other communication formats; participates in the development and execution of library services orientation, outreach and community engagement activities, including, but not limited to orientation tours sessions, information fairs and special events; engages in regular social media postings and monitoring activities.
  • Provides support for Liaison Librarian(s); as needed, including providing client technology or other support in instructional settings. Ensures library services equipment and facilities are maintained in working order and accessible to library services users and staff; proactively reports problems to appropriate individuals or campus offices.
  • Serves as a participating member on internal library services standing committees and working groups as needed.

Manager, Client Services and Library Facilities



  • Two (2) year Library Technician Diploma, reflecting the competencies as outlined in the CFLA Guidelines for Education of Library Technicians (2011) (available at:


  • Two (2) years’ experience providing technical, information and/or public service in a Library or related setting


  • Ability to make judgement calls regarding application of library policies and be held accountable for the impact of those decisions
  • Ability to plan, organize and manage workload and projects efficiently and effectively
  • Ability to retain concentration during frequent interruptions and multiple client demands
  • Commitment to lifelong learning and on-going technological and interpersonal skills development
  • Excellent customer service skills; ability to deal courteously, tactfully and discretely with Library clients in a diverse and inclusive University environment
  • Excellent interpersonal skills to enable successful interactions and relationships with Library clients, other TRU Library employees, and across a diverse University community
  • Excellent verbal and written communication skills.
  • Ability to use general office equipment such as a cash register, computer printer, digital scanner, photocopier and library related equipment such as microform readers and a self-checkout machine
  • Ability to use web editing and social media technologies and stay abreast of trends in digital applications.
  • Intermediate computer skills with Microsoft Office Suite products, including Word, Excel, Publisher, PowerPoint and Outlook
  • Knowledge of integrated learning platforms such as Blackboard, Moodle, D2L or others used widely in a post-secondary environment, and the ability to provide appropriate levels of client support.


  • Sitting and standing for long periods of time
  • Moving book trucks and lifting boxes or other material up to 15 kg
  • Working closely with the public in a constantly changing environment
  • Requires night and/or weekend service desk coverage on a rotational basis; responsible for the library during evening or weekend shifts
Please Note: If you are selected for interview, External Candidates will be required to bring a copy of their transcripts to the interview
The salary for the above position is determined by the Collective Agreement with the Canadian Union of Public Employees, Local 4879, as it presently exists.
Pay Band
CUPE Grade 06 $26.01
Salary rate
This Position is not subject to a 90% start rate for new Employees.
Kamloops, BC CA (Primary)
# of Hires Needed
Organizational Unit
Thompson Rivers University -> University Library -> University Library
Diversity and Inclusion Commitment:
Thompson Rivers University is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our staff, our faculty and its scholarship including, but not limited to, women, visible minorities, Aboriginal people, persons with disabilities and persons of any sexual orientation or gender identity. Please note that all qualified candidates are encouraged to apply, however applications from Canadians and permanent residents will be given priority.
NOTE: To learn more about living in Kamloops and Thompson Rivers University please visit our Web Site. and follow the links on the Left "Why Work at TRU" or "Why Live in Kamloops"